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Agent Essentials
Getting Started
Getting started
Agent Essentials
Console (Agents)
Admin Essentials
Audit
Service Rating Chatbot
Channels
Departments
Reports
My reports
FAQ Chatbot
General settings
Contacts
Users
Schedules
Subscriptions
Chats management
Send bulk messages Whatsapp
Tags
FAQs
Users
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Help Center
Agent Essentials
Getting Started
Getting started
Agent Essentials
Console (Agents)
Admin Essentials
Audit
Service Rating Chatbot
Channels
Departments
Reports
My reports
FAQ Chatbot
General settings
Contacts
Users
Schedules
Subscriptions
Chats management
Send bulk messages Whatsapp
Tags
FAQs
Users
Agent Essentials
Here you will find all the functionalities to make the agent an expert to attend your clients in B2Chat.
Console (Agents)
How to receive and send locations through WhatsApp
How to change the order of incoming and ongoing chats?
How do I start a chat?
Managing session times for WhatsApp chats
How to transfer a chat
How to find a contact in my ongoing messages inbox
How to save contact information in the agent's console
How to create a ticket with Freshdesk integration
How to receive and send messages from the console
How to use quick messages
How to create a ticket with Zendesk integration
Closing a chat
The basic elements of the agent's console
How to tag my chats?
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