---
title: Agent Essentials | Help Center
description: Here you will find all the functionalities to make the agent an expert to attend your clients in B2Chat.
---

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1. [Help Center](https://help.b2chat.io/en)
2. [Agent Essentials](https://help.b2chat.io/en/agent-essentials)

# Agent Essentials

 Here you will find all the functionalities to make the agent an expert to attend your clients in B2Chat.

## Console (Agents)

- [How to find a contact in my ongoing messages inbox](https://help.b2chat.io/en/how-to-find-a-contact-in-your-ongoing-inbox)
- [The basic elements of the agent's console](https://help.b2chat.io/en/basic-elements-of-the-agent-console)
- [How to receive and send messages from the console](https://help.b2chat.io/en/how-to-receive-and-send-messages-from-the-console)
- [How to create a ticket with Freshdesk integration](https://help.b2chat.io/en/how-to-create-a-ticket-with-freshdesk-integration)
- [How do I start a chat?](https://help.b2chat.io/en/how-do-i-start-a-chat)
- [How to save contact information in the agent's console](https://help.b2chat.io/en/how-to-save-contact-information)
- [How to transfer a chat](https://help.b2chat.io/en/how-to-transfer-a-chat)
- [Managing session times for WhatsApp chats](https://help.b2chat.io/en/managing-session-times-for-whatsapp-chats)
- [How to change the order of incoming and ongoing chats?](https://help.b2chat.io/en/how-to-change-the-order-of-incoming-and-ongoing-chats)
- [How to receive and send locations through WhatsApp](https://help.b2chat.io/en/how-to-receive-and-send-locations-through-whatsapp)
- [How to tag my chats?](https://help.b2chat.io/en/how-to-tag-my-chats)
- [How to use quick messages](https://help.b2chat.io/en/how-to-use-quick-messages)
- [Closing a chat](https://help.b2chat.io/en/closing-a-chat)
- [How to create a ticket with Zendesk integration](https://help.b2chat.io/en/how-to-create-a-ticket-with-zendesk-integration)

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- [Getting Started](https://help.b2chat.io/en/getting-started#main-content)

    - [Getting started](https://help.b2chat.io/en/getting-started#getting-started)
- [Agent Essentials](https://help.b2chat.io/en/agent-essentials#main-content)

    - [Console (Agents)](https://help.b2chat.io/en/agent-essentials#console-agents)
- [Admin Essentials](https://help.b2chat.io/en/admin-essentials#main-content)

    - [Audit](https://help.b2chat.io/en/admin-essentials#audit)
    - [Service Rating Chatbot](https://help.b2chat.io/en/admin-essentials#service-rating-chatbot)
    - [Channels](https://help.b2chat.io/en/admin-essentials#channels)
    - [Departments](https://help.b2chat.io/en/admin-essentials#departments)
    - [Reports](https://help.b2chat.io/en/admin-essentials#reports)
    - [FAQ Chatbot](https://help.b2chat.io/en/admin-essentials#faq-chatbot)
    - [General settings](https://help.b2chat.io/en/admin-essentials#general-settings)
    - [Contacts](https://help.b2chat.io/en/admin-essentials#contacts)
    - [Users](https://help.b2chat.io/en/admin-essentials#users)
    - [Schedules](https://help.b2chat.io/en/admin-essentials#schedules)
    - [Subscriptions](https://help.b2chat.io/en/admin-essentials#subscriptions)
    - [Chats management](https://help.b2chat.io/en/admin-essentials#chats-management)
    - [Send bulk messages Whatsapp](https://help.b2chat.io/en/admin-essentials#send-bulk-messages-whatsapp)
    - [Tags](https://help.b2chat.io/en/admin-essentials#tags)
- [FAQs](https://help.b2chat.io/en/faqs#main-content)

    - [Users](https://help.b2chat.io/en/faqs#users)

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