![Logo-B2Chat-Consola.png]](https://help.b2chat.io/hs-fs/hubfs/Logo-B2Chat-Consola.png?height=40&name=Logo-B2Chat-Consola.png){kind=logo}
Agent Essentials
Here you will find all the functionalities to make the agent an expert to attend your clients in B2Chat.
Console (Agents)
- The basic elements of the agent's console
- How to find a contact in my ongoing messages inbox
- How to receive and send messages from the console
- How to create a ticket with Freshdesk integration
- How do I start a chat?
- How to save contact information in the agent's console
- How to transfer a chat
- Managing session times for WhatsApp chats
- How to change the order of incoming and ongoing chats?
- How to receive and send locations through WhatsApp
- How to tag my chats?
- How to use quick messages
- Closing a chat
- How to create a ticket with Zendesk integration