---
title: How to create a new user
description: As your business grows, so will the need for more agents on deck. In B2Chat, we allow you to create as many users as you need, by following the steps below.
---
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1. [Help Center](https://help.b2chat.io/en?hsLang=en)
2. [Admin Essentials](https://help.b2chat.io/en/admin-essentials?hsLang=en)
3. [Users](https://help.b2chat.io/en/admin-essentials?hsLang=en#users)
# How to create a new user
## As your business grows, so will the need for more agents on deck. In B2Chat, we allow you to create as many users as you need, by following the steps below.
Before creating a new user, you must first verify that you are listed as an **administrator** in your B2Chat account. Only administrators have access to the **Users** option within the platform and can manage or create new users.
To create a new user, follow these steps:
1. Click on **Users** located in the menu on the left side of the platform.
2. Once in **Users**, you will notice that there are three different statuses for users: **active** ✅, **inactive** 🔴, and **to activate** ⚪. If you click on each one, our system will filter the statuses for each user you've created.
3. If you wish to create a new user, click on the blue button that says **New User**.
- Depending on your subscription plan, you can **upgrade** to a plan that better suits your business needs or **create an additional user**. If you want to upgrade your subscription plan, click **Upgrade** or click **Create additional user** to create a new user within your current subscription plan.
4. If you decide to upgrade your subscription plan, our system will redirect you to our list of available subscription plans. Click on the subscription plan that best fits your company's needs and click **Update Plan**.
- It is important to note that each of our subscription plans offers a limited number of users. However, our plans offer the possibility of adding more users to your account, bearing in mind that each new user that you add to your account has an additional fee of **ten dollars** 💵.
- For example, if you decided to opt for our **Basic** plan, it would include **two** **agents** 👥 with the possibility of adding more agents to your account, each with an additional fee of **ten dollars**. The **Standard** plan includes five agents 👥, the **Professional** plan includes ten agents 👥 and our **Business** plan includes **more than ten agents** 👥 with discounts for agent volume.
- In B2Chat, we highly recommend our **Professional** plan because it allows you, as a company, to provide your clients with a much more complete service at a reasonable price.
5. If you decide to create a new user within your current subscription plan, a form📝 will appear on your screen 🖥️. You must fill out the form with your new user's contact information *(name, email address* 📬, *username, mobile phone* 📱, *and the user's role)*. **All fields are required**. Once complete, click on the **Save** button 💾.
- When the new user is created, its current status is **To activate** ⚪. The user will receive an activation email 📬. To activate the account, the user must click on the blue link that says **Activate account**.
- The user must fill out the form with the required fields *(name, email, telephone, username and password)* and add an avatar👤 by clicking on the **Choose File** button. It is important to add an avatar to the profile to make it easier to identify each user. In the same way, it is imperative that all passwords have a *minimum of 10 characters, a lower case, an upper case and a digit.* **Example:** M1Contr4sen4.
- Once the user has activated their account, it should appear in the list of users with an **active** status ✅.
- To verify that the account has been created correctly, click the **active** button ✅. If the username does not appear on the list, click the **To Activate⚪** button to filter by users that have yet to be activated. If it appears on the list, click on the blue link that says **Resend invitation** *(located next to the user's status)* and the user will receive a second activation email.
💡The **username** you choose must be unique, this name is commonly an abbreviation of the user's full name or alias
💡In B2Chat we recommend that the email address 📬 you enter is valid so that you may receive our notifications and can update your password when you see fit
ℹ️ To change a user's status, simply find the user's name and click the blue link under **Status** *(located on the far right)*. Our system will ask you to confirm the status change, click **Yes** to change the user's status
- [Getting Started](https://help.b2chat.io/en/getting-started?hsLang=en#main-content)
- [Getting started](https://help.b2chat.io/en/getting-started?hsLang=en#getting-started)
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