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Admin Essentials
Getting Started
Getting started
Agent Essentials
Console (Agents)
Admin Essentials
Audit
Service Rating Chatbot
Channels
Departments
Reports
My reports
FAQ Chatbot
General settings
Contacts
Users
Schedules
Subscriptions
Chats management
Send bulk messages Whatsapp
Tags
FAQs
Users
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Help Center
Admin Essentials
Getting Started
Getting started
Agent Essentials
Console (Agents)
Admin Essentials
Audit
Service Rating Chatbot
Channels
Departments
Reports
My reports
FAQ Chatbot
General settings
Contacts
Users
Schedules
Subscriptions
Chats management
Send bulk messages Whatsapp
Tags
FAQs
Users
Admin Essentials
Here you will find all the features that will give visibility and help you set up B2Chat.
Audit
Audit list and filters
How to export conversations in audit
Service Rating Chatbot
What is a Customer Satisfaction bot?
How to set up the Client Satisfaction bot
Channels
How to turn channels on and off
How to set up your channels in B2Chat
How do I manage my channels?
Departments
What are departments?
How to activate or deactivate a department?
How to set up your departments' bot
How to edit a department in B2Chat
How to create a new department in B2Chat
What can you find in the departments' list?
See more
Reports
How to check your agent logins report
Message reports
Chats report by agent
Chat Times Report
Chats Report
General use of reports in B2Chat
Transfers report
See more
My reports
How to review the export and audit report?
FAQ Chatbot
What is the FAQ Bot and how to set up?
General settings
How to set up automated messages
How to manage my quick messages
How to manage your custom fields?
How to access the API credentials
Contacts
How to import contacts in B2Chat?
How to block a contact in B2Chat?
How to delete a contact
How to create a new contact
How do I export my contacts from B2Chat?
How do I manage the contacts module?
How to edit a contact
See more
Users
How to manage users in B2chat
How many users does my account have?
How to edit a user
How to resend invitations to users pending activation
How to activate or deactivate users
How to create a new user
See more
Schedules
Setting up Business Time with B2Chat
Subscriptions
How to update my subscription
How to verify my payment history
How to verify my subscription
How to change your credit card info
How to register my credit card to activate my subscription
See more
Chats management
How to assign and close chats in bulk using the Chats management feature?
Send bulk messages Whatsapp
How to send mass messages using WhatsApp
How to review reports for my batch messages
Tags
How do I create and manage tags?
How to check reports for my tags?
How to audit my tags
