---
title: How to save contact information in the agent's console
description: When an agent enters a new chat, they must complete the required standard fields to save the contact's information in the Contact information section.
---

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# How to save contact information in the agent's console

## When an agent enters a new chat, they must complete the required standard fields to save the contact's information in the Contact information section.

When a new chat 💬 is initiated, the agent must enter the 👨‍💻 standard and/or personalized contact information 👤 in the **Contact Information** section located on the right-hand side of the console. The data that appears by default and the standard data entered may differ depending on the **instant messaging channel** that the contact used to reach the agent.

### Default data according to the messaging channel

1. If the contact👤 reaches the agent using the ***WhatsApp*** channel, the contact's mobile phone number📱 will appear by default.
2. If the contact👤 interacts with the agent using the ***Facebook*** channel, their avatar 👩 and profile name will appear by default.
3. If the contact👤 reaches the agent using ***Livechat***, their name, email address 📬 and mobile phone number📱 will appear by default.
4. If the contact👤 interacts with the agent using the ***Telegram*** messaging channel, the avatar 👩 and the name of the contact's profile will appear by default.

### Standard required fields according to the messaging channel

1. For contacts using the ***WhatsApp*** messaging channel, the standard required fields are the contact's name and mobile phone number📱.
2. For contacts using ***Facebook***, the only standard required field is their name.
3. For contacts using the ***Telegram*** messaging channel, the only standard required field is the contact's name.

Once the agent has completed the required fields, standard or customized, they can save the contact information by clicking on the **Save** button 💾. The contact's info will also be automatically saved when they close the chat 💬. The console will verify that the required fields have been correctly filled out before allowing the chat to be closed.

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