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Go to www.b2chat.io
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Help Center
Admin Essentials
Admin Essentials
Here you will find all the features that will give visibility and help you set up B2Chat.
Audit
Audit list and filters
How to export conversations in audit
Service Rating Chatbot
What is a Customer Satisfaction bot?
How to set up the Client Satisfaction bot
Channels
How to set up your channels in B2Chat
How do I manage my channels?
How to turn channels on and off
Departments
How to create a new department in B2Chat
What are departments?
What can you find in the departments' list?
How to activate or deactivate a department?
How to set up your departments' bot
How to edit a department in B2Chat
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Reports
How to check your agent logins report
Message reports
Chats report by agent
Chat Times Report
Chats Report
General use of reports in B2Chat
Transfers report
How to review the export and audit report?
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FAQ Chatbot
What is the FAQ Bot and how to set up?
General settings
How to access the API credentials
How to manage my quick messages
How to set up automated messages
How to manage your custom fields?
Contacts
How do I manage the contacts module?
How do I export my contacts from B2Chat?
How to create a new contact
How to edit a contact
How to import contacts in B2Chat?
How to delete a contact
How to block a contact in B2Chat?
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Users
How to manage users in B2chat
How many users does my account have?
How to edit a user
How to resend invitations to users pending activation
How to activate or deactivate users
How to create a new user
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Schedules
Setting up Business Time with B2Chat
Subscriptions
How to verify my payment history
How to update my subscription
How to change your credit card info
How to register my credit card to activate my subscription
How to verify my subscription
Chats management
How to assign and close chats in bulk using the Chats management feature?
Send bulk messages Whatsapp
How to send mass messages using WhatsApp
How to review reports for my batch messages
Tags
How do I create and manage tags?
How to check reports for my tags?
How to audit my tags